FAQs
Orders
Q: Can I change or cancel my order?
A: Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible and we’ll do our best to assist.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package.
Q: I entered the wrong shipping address. What should I do?
A: Please contact us immediately. If the order has not shipped yet, we may be able to update the address.
Shipping
Q: How long does shipping take?
A: Standard shipping usually takes 3–7 business days depending on your location.
Q: Do you offer international shipping?
A: We currently ship to select destinations. Availability and rates may vary by country.
Q: Will I receive tracking information?
A: Yes. Tracking details are sent by email once your package ships.
Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for eligible unused items in original condition.
Q: How do I start a return?
A: Contact our support team with your order number and request, and we’ll guide you through the next steps.
Q: When will I receive my refund?
A: Approved refunds are typically processed within 5–10 business days to your original payment method.
Products
Q: How do I know which products are right for my skin type?
A: Product pages include key benefits and usage details to help you choose. You can also contact us for personalized recommendations.
Q: Are your products suitable for sensitive skin?
A: Many formulas are designed with gentle care in mind, but we always recommend reviewing ingredients and patch testing first.
Q: How should I use skincare products in my routine?
A: A basic routine usually includes cleanser, treatment serum, moisturizer, and sunscreen during the day.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment methods available at checkout.
Q: Is my payment information secure?
A: Yes. Transactions are processed through secure encrypted payment systems.
Contact
Q: How can I reach customer support?
A: You can contact us anytime by email:
Email: support@usainnisfree
Q: How long does it take to receive a response?
A: We aim to respond within 24–48 business hours.