Refund Policy
We want you to feel confident with every purchase. If you are not completely satisfied with your order, we’re here to help.
Return Eligibility
You may request a return within 30 days of delivery for eligible items.
To qualify for a return:
- Items must be unused, unopened, and in original condition
- Original packaging must be included
- Proof of purchase is required
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items may not be eligible for return:
- Opened or used skincare products
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable
How to Start a Return
To request a return, please contact our support team with:
- Your full name
- Order number
- Reason for return
Email: support@usainnisfree
Once approved, return instructions will be provided.
Refunds
After your returned item is received and inspected, we will notify you regarding approval.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note:
- Original shipping charges are non-refundable
- Bank processing times may vary
Exchanges
We currently offer exchanges for eligible items if you received a damaged, defective, or incorrect product.
Please contact us for assistance.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 7 days of delivery and include photos if possible.
Email: support@usainnisfree
We will work quickly to resolve the issue.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank for processing updates
If you still need help, please contact us.
Contact Us
For any refund or return questions, please reach out:
Email: support@usainnisfree